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Temporary Job Position


Job Number 0000439C
Job Title Rental Agent
Location Kailua-Kona, HI
Description The key responsibilities and accountability are:
Effectively communicate and offer ancillary products and services to enhance customers travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customers responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customers rental experience.
Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Groups policies and procedures
Qualify and process customer rentals with accuracy and attention to detail.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
Resolve customer issues and concerns professionally using effective customer service techniques.
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

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HiEmployment is an equal opportunity employer. This listing was last updated on March 2, 2018.